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For a driver, a blind spot is an area not easily seen. It may be the
area the mirrors miss, either beside or behind the driver...or is
simply forgotten by the driver. Accidents occur when the driver changes
lanes and there is another car in their blind spot. In some cases, the
other car is hit or forced to take evasive action and possibly causes a
bigger accident.
There are many roles we play or hats we wear in our lives. We are
professionals, family members, brothers, sisters, co-workers, leaders,
coaches, friends, parents, and neighbors to name just a few. While you
may not wear all of the hats I listed, you can likely add several more
that I left out! Many of these roles are a given – we don’t have much
choice of having the role – they come with being a responsible adult.
In working with businesses and organizations of all kinds, I hear the same concerns everyday:
How do we increase productivity?
How do we improve Customer service?
How do we keep people actively engaged in their work and with others on their team?
How do we reduce turnover?
How do we improve safety?
Even if you aren’t thinking about or concerned about every one of those
questions, I’m sure at least one of them has kept you up at night in
the past.
The creation of user documentation is a big component of any software
project. Unfortunately, it’s often undervalued and left to the last
minute. But that doesn’t mean it should be without a good management
plan.
This is the first in a series of three articles outlining the key
elements of a good user documentation process. It’s kind of an “ideal”
process; very few projects will be able to implement every step, and
some will require additional steps. Nonetheless, it should provide you
with a good foundation (especially if you’re new to user documentation
management).
So you’re responsible for managing a documentation project. You know
who your audience is, what they’re trying to achieve, how the product
enables them to achieve it, and what the audience requires of the help.
Now it’s time to spec out your intentions. NOTE: This is the second in a series of three articles outlining the
key elements of a good user documentation process. (To read the first
and third articles in this series, go to
http://www.divinewrite.com/docoprocess1.htm and
http://www.divinewrite.com/docoprocess3.htm.)
So you understand your user documentation project and you’ve specced it
out. Now you’re ready to write. Here’s some tips to help you on your
way. This article isn’t about the actual writing itself; it’s about the
things which go along with the writing. (For information on writing
online help, see www.divinewrite.com/helpfulhelp.htm.) NOTE: This is the final article in a series of three outlining the key
elements of a good user documentation process. (To read the first and
second articles in this series, go to
http://www.divinewrite.com/docoprocess1.htm and
http://www.divinewrite.com/docoprocess2.htm.)
Meetings
are very expensive. To count the true, collective cost of any meeting
you need to add the cost of each person's salary for the time they
spend in the meeting, the cost of time which could be spent undertaking
other tasks and the emotional cost of being part of a meeting
especially if the only decision which gets made is the date of the next
meeting. Chairing an efficient, effective meeting is a skill - does yours need improving? 10 rules for chairing successful meetings.
Nearly every office, be it commercial or home-based, may have areas of
inefficiency that can be improved upon. We are not talking sales
figures or profit margins or budgets, but inefficient waste and
resource management. For instance, let us look at some common aspects
and consider how consumption can be reduced and how to make better use
of resources.
For
many people, there is nothing more fearful than change. As a result, I
have witnessed people, putting up with horrible conditions rather than
change. And so, it is no wonder change is considered one of the most difficult things for a business to deal with.
I've seen Virtual Assistants' prices range from $15 to $70/hr depending
on the VA's experience, specialty, and the project. One of the most
common concerns with a new Virtual Business is what to charge for their
services.
One of the easiest ways to drive prospective clients and customers to
your business is to become the expert in your field. The term Expert
carries credibility and prestige that can open many doors for you, and,
oddly enough, the term is relatively easy to acquire. This simple three
step process can help you quickly and easily set yourself up as the
expert in your field.
Changing consumer attitudes are driving Customer Relationship
Management. Fuelled by Internet induced expectations and an even
increasing mood of self reliance among customers, companies have to
compete in an environment where communication, buying processes, data
management, delivery and service are all-important in the battle for
longterm, profitable relationships.
The important processes that have to be clearly delineated for Data Mining, Analysis and Modelling are: Data model: what data will be available and how will it flow? Data gathering: how will data be gathered both in physical and technological terms? Data gathered: what data will be gathered? Data types: what types of data will be gathered? Data formatting: how will data be held? Data warehousing: where will data be held? Data mining: how will we retrieve data from the warehouse? Information modelling: how will we create models and what of? Information access: how will we access the data models and reports? Presentation & reporting: on what will we report?
The director of telemarketing operations at a financial services
company looks out across his 3600 square foot call center on a typical
Monday morning. “Look at all those empty chairs”, he laments. “It is
sickly Monday and my partiers are taking their usual unscheduled day
long break”. The problem of the “three day weekend” or absenteeism in
general doesn’t just affect the manager in this setting. What about the
other 80% of the work force who showed up? They are now burdened with
additional duties while filling the vacancies that have temporarily
developed.
In a recent article in "Investors Business Daily", it was revealed that
outsourcing has become more than just an easy way to cut costs. It has
become a strategic tool that gives businesses flexibility and access to
skilled personnel. Since the advent of the Internet, and the rush to get online, companies
have turned to outside professionals for services and solutions. Hiring
a full-time IT technician is costly and not an efficient use of
resources. Outsourcing allows companies to focus on their core
businesses while gaining access to skilled labor when they need it.
When I began my working career, drug testing was not even a word
combination. I had never been exposed to drugs beyond the point of
alcoholic beverages, and then only on special occasions and holidays.
To contemplate daily usage of some foreign substance was beyond my
realm of possibilities. I was not alone. That was twenty-five years and
many drug issues ago.
One universal and noteworthy characteristic of human beings is to seek
accolades for their accomplishments. From childhood to maturity we are
captivated by the lust for recognition in some form or the other
especially for remarkable work (if any) done by us. Bearing this
essential human feature in mind, Homo sapiens have invented diverse
ways to compliment a person’s achievements.
Non-cash incentive programs and fringe benefits can have a powerful
influence on attitudes, which should in turn improve results. You can
give employees the greatest incentive program, but by impairing a sense
of ownership in the organization. If you don’t know what kind of incentive programs to employ so as to
motivate your people to work and increase productivity, here are some
tips that you can use:
Face the facts: Creating a new performance appraisal system is a
difficult undertaking. It’s even more difficult if the organization
doesn’t have a logical, well-tested, step-by-step process to follow in
developing their new procedure. Based on my experience in helping dozens of companies create
performance appraisal systems that actually work, here are ten tips
that will help any company create a new performance evaluation system
that will provide useful data and be enthusiastically supported by all
system users.
Business classes are a great way to learn. Not only do they teach you
how to run a business inside and out but they also help you to prepare
for personal experiences as well. But, before we get into that, let’s
discuss just what business classes are. You can take them as part of a
college degree program or you can take them as individual classes to
help you learn the things covered in the class. What you will find is
that there are many choices to consider in business classes.
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