The director of telemarketing operations at a financial services
company looks out across his 3600 square foot call center on a typical
Monday morning. “Look at all those empty chairs”, he laments. “It is
sickly Monday and my partiers are taking their usual unscheduled day
long break”. The problem of the “three day weekend” or absenteeism in
general doesn’t just affect the manager in this setting. What about the
other 80% of the work force who showed up? They are now burdened with
additional duties while filling the vacancies that have temporarily
developed.
With the challenge of recruiting qualified workers becoming more
difficult all over the nation, the last thing American businesses can
afford is to have major portions of its existing work force abusing
drugs – on or off the job. The truth is that most employees do not
engage in illicit drug use and most do not want to work side-by-side
with drug abusers. A majority of employees are parents who are
concerned about the effects of drug abuse on their children, now and in
the future. Given this profile of the typical American workers, it is
clear that substance-abuse prevention can and should be viewed as a
common concern of both employers and employees.
We interviewed one company that has recognized the true damage that
drugs in the workplace causes and why it is still prevalent. Labwire,
Inc. (http://www.labwire.com), a Houston, Texas based developer of
online security solutions, began addressing what many medium and large
size companies have consistently failed to address—the true cost
effectiveness of their testing programs. “What stops companies from
being effective about drug prevention in the workplace is the apparent
cost to do so”, states Dexter Morris, President of the company. “What
most companies don’t understand is the wasted cost of NOT using the
latest in technology management in handling such issues,” he added.
Drug use in the workplace costs this country billions of dollars every
year in lost productivity, increased health problems and workplace
accidents, to say nothing of the problems it causes us at the federal
and state level with associated family problems. Contrary to the
typical portrayal of drug abusers, many apparently functional drug and
alcohol abusers manage to hold down full or part-time jobs, masking
their destructive problem from their employers. In fact, over seventy
four percent of all current illegal drug and heavy alcohol * users hold
down some type of job. *(Those drinking five or more drinks per
occasion on five or more days in the 30 days preceding the survey).
According to the U.S. Department of Labor, more than 8 million
Americans use some type of illegal substance.
The overall cost of illicit drug abuse is estimated to have been $160.7
billion in 2000, and 69 percent of these costs are from productivity
losses due to drug-related illnesses and deaths. Reducing substance
abuse positively impacts America’s economic landscape.
Medium businesses bear the greatest burden of substance abusers.
Traditionally, larger employers participate in drug-free workplace
practices. As a result, medium to large employers who do not have drug
free workplace policies in place are – in essence – adversely selected
against in terms of the employees that are left to hire. Another thing
to note is that substance abusers will steer away from drug-free
workplace companies. They will work for those businesses that don’t
have a policy or a program and where there is no drug testing involved.
Let’s face it, no abuser wants to be detected.
“The fact that medium and large size companies are at greatest risk is
why we developed our web-based employee screening process. Any company
can deploy this system inside of 30 days”, says Morris confidently. “In
fact, we can train up to 100 human resource people on how to use our
system in only 60 minutes online”.
Morris went on to say that just the cost of workers compensation claims can bury a company.
Drug-using employees are 3.6 times more likely to be involved in
workplace accidents and five times more likely to file a workers’
compensation claim. Between thirty eight and fifty percent of all
workers’ compensation claims are related to substance abuse per the
National Council on Compensation Insurance.. Substance abusers are
three times more likely to use medical benefits than other employees.
According to Edward Poole, president and COO of OHS Health and Safety
Services Inc., in Costa Mesa, Calif., several government and private
industry studies concluded that each drug user in the workplace "can
cost an employer an average of $11,000-$13,000 annually." Despite
studies and surveys that indicate a significant number of substance
abusers hold jobs and work while under the influence, Poole points out
that many employers have an "it can't happen here" attitude about
substance abuse in the workplace. "Once they get in there and implement
a policy and start testing employees, they're usually very surprised by
the results," he says.
Poole tells the story of one client who operated a small, local
delivery service. When a representative from OHS Health and Safety
Services visited the business owner, he stated repeatedly that there
was no reason to conduct drug testing in that workplace. After all, the
company had only 63 employees. After a couple of years of rebuffing
them, the delivery service owner called OHS to start up an immediate
screening program. Apparently the company had a change of heart after
observing unusual behavior in their workforce. OHS showed up
unannounced one day after performing roughly 45 days of drug free
workplace education, and did what's called a "sweep." They were going
to test every employee in the workplace.
Nine people immediately walked off the job. Says Poole, "One or two
probably had deeply rooted beliefs in the right to privacy and all that
crap, but it is probably safe to say that most of those nine employees
would have tested positive." Out of the 54 who took the drug test, 19
tested positive for marijuana and several tested positive for cocaine
as well. "The employer was shocked," says Poole, “Most employers have
no clue how many employees are working under the influence."
Once a company decides to confront its potential workplace issue
regarding illicit drug use the problem of finding the appropriate
security company crops up. “There are a lot of companies professing to
have the expertise to address drug screening issues”, Morris cautions.
“Just find out what their track record is and talk to some of their
clients”.
Many companies are heading the warnings about drug abuse in the
workplace. According to data on companies that test employees, drug
testing increased from twenty one and a half percent to almost eighty
five percent in one six year period - a two hundred and fifty percent
increase. Recent evidence suggests that drug testing has now leveled
off and in fact has decreased slightly, but primarily among medium
businesses. National studies indicate that sixty six percent of the
country's largest firms engage in some type of drug testing. Among
Fortune 500 companies, during the late 1980s and early 1990s, drug
testing likewise increased in use. For example, in 1985 about eighteen
percent of Fortune 500 companies tested their employees. The number
increased to a high point of forty percent by 1991. Among Fortune 1000
firms, forty eight percent of employees are subject to drug testing.
“These are good trends overall”, says Morris when asked about the
increase in drug screening across the US. The weakness in screening
program administrations (drug testing and background screens) by medium
and large size businesses is the increasing focus of Labwire’s business
model. “We know what the solution is for tens of thousands of
companies, and we are it”, concludes Morris. With companies like
Labwire, who are building affordable applications, coming onto the
scene, maybe your call center manager will have better attendance on
future Monday mornings.
Laura Betterly
Press Direct International
