How one expert made a splash on CNN'S Paula Zahn Now, and how you can, too
Cosmetic surgeon, Dr. Robert Kotler's New York based publicist, made
contact with the Paula Zahn Now program on CNN to schedule an
appearance. Here's what happened next.
1. Map out the segment with the producer
*I was referred to one of the *bookers* who did a quick screening and
then put me in contact with an associate producer. Over several phone
conversations, we worked out the subject matter of the 3-4 minute
interview.*
NOTE: Once you've passed the *audition* with a booker you're passed to
an associate (or other less senior) producer. Often after that first
"audition" you must be screened by producers at higher and higher
levels. If you're chosen then you begin to create a segment together.
2. Help the producer shape the segment
*The *backbone* of the spot was my recently published book, SECRETS OF
A BEVERLY HILLS COSMETIC SURGEON, The Expert's Guide to Safe,
Successful Surgery. The associate producer and I had discussed what I
consider to be the non-frivolous and important consumer issues of the
book, such as how to select a properly trained surgeon and how to be
certain that the facility in which the surgery is to be performed is
properly credentialed and hence safe. And even the issue of having an
anesthesia specialist in the patient's service to assure comfort and
safety. Those are the key gems for the consumer-reader-viewer.*
NOTE: Robert choose important issues of concern to Zahn's audience
angling his ideas to suit her show. It's up to you to suggest ideas
that would make a great segment. Listen to the producer's ideas and
don't be shy about gently suggesting alternatives. A pro-active guest
who knows his material is prized. Be sensitive though to how attached
the producer is to his idea and suggest yours accordingly.
3. Expect the Unexpected
*On the air, the focus of the segment was somewhat different than I had
been lead to expect. Paula Zahn, who is as smart, charming, and
attractive off camera as on, was a hospitable and engaging interviewer.
However, as comfortable as I was made to be, the questioning by Paula
got stuck on *which celebrities have had what done.* And, they put up
photos of some selected celebs and asked me to comment on
them--including ones I had not seen prior.*
NOTE: Always be prepared for the unexpected. This is a frequent tactic
of TV shows. If they had told Robert ahead of time what they were
planning he may not have agreed to be their expert. Instead they lead
him to believe that they would focus on what he considered important
issues. To be fair to the show they may have planned to cover what was
discussed, but changed their mind at the last minute. Or they may not
have had time or didn't feel it was necessary to inform their guest of
show changes.
Also, talk show hosts are expert at making you feel comfortable. It's
their job to help you be a good guest (relaxed and credible)--as ones
who are nervous don't come across well. A typical tactic is to put you
at ease and then ask an unexpected question to get a candid
response--which often makes for good television. Be ready. You can be
candid and still speak to YOUR talking points.
4. Prepare your answers and bridge to them
*While I have had professional coaching on *guesting,* and understood
how to redirect the questions, I decided to just *go along* with the
trail of questions Paula posed. I could see that this was going to be a
*light interview,* not hard news. Not that it was distasteful or
unpleasant, but, frankly, it seemed redundant and wasteful of audience
time. I felt the public deserves more significant information than yet
another review of Joan Rivers' ultra--raised eyebrows or Michael
Jackson's nose remnant.
While I did not expect a formal *book review* I felt the viewers would
have appreciated knowing how to avoid the bad surgical results that
everyone is so familiar with.
As I would have told the viewers, *If presumably smart and wealthy
people can have such bad cosmetic surgery, how does the *average
citizen* avoid it?* In the end, it was not a particularly informative
session--a bit fluffy--and I saw that as an opportunity lost. But, hey,
while it says Cable NEWS (italics mine) Network on the door, it is
still first and foremost entertainment. Show biz. So, always be
cognizant of that, I just rolled with it and enjoyed myself.*
NOTE: The show wanted the sexy celebrity angle, but Robert could have
bridged to the information he thought was important with a phrase such
as *Mistakes can happen to anyone, including celebrities like Michael
Jackson. To prevent these mishaps for yourself you can*...and then he
could have delivered the key points he wanted to cover such as the
importance of a good anesthesiologist.
5. Follow the host's lead *and* make your points
*Yes, I could have diverted the conversation and tried to say what I
thought needed to be said, but one has to weigh the benefit of taking
that path and possibly being disfavored by the program and hence not be
welcomed back or just going with the flow knowing that just *being
there* and having the cover of the book flashed on screen is quite
satisfactory for my purposes of promoting the book.*
NOTE: You can satisfy the host and yourself by balancing the
information with what the host wants and what you want. If you
transition gracefully by taking a few seconds to comment on their
question and then a few seconds to focus on your point everyone will be
satisfied.
6. Let the host and show promote your product
*Another unanticipated plus of appearing on the program was that during
the entire day, the interview segment was promoted heavily and the
repetition of my name throughout the day was a bonus that cannot be
disregarded. I saw each hourly announcement as a *free advertisement.*
I was happy.
Bottom line: Breathing or not breathing, dead or alive, being a guest
on a nationally televised interview -- regardless of the quality of the
interview--is worthwhile to any author or public figure. And, it is fun
and a memorable experience for those of us from outside the media
world. The producers liked the segment and, after all, it is their
show.*
NOTE: Often times guests are overly promotional in an effort to make
the most of their on-air time. You won't be invited back if you plug
yourself or your product obviously. Find out ahead of time how your
product will be positioned on the show. Let the host do the promoting.
Your job is to give great information about the product, service or
cause that incites your audience to take action.
BEFORE the show, and at the time your booking is confirmed, ask that
your website, 800# etc. be displayed on the screen (this is called a
chyron). Realize though, that some shows have policies not to do this.
Ask also how your product will be positioned on the show. Always bring
your product with you in the event they've lost the one you sent. This
will insure that your product will get the publicity that you want.
Better yet, if you can create interactive scenes that involve your
product that are entertaining and witty you will be a hero.
7. Enjoy the recognition and propose a new segment
*Finally, and probably most importantly, my 87 year old parents thought
I *looked very good on TV.* They liked my suit and tie selection. So,
everyone was happy!*
NOTE: Make your parents proud. The kind of exposure you receive on
national shows is invaluable for credibility -- with your parents,
competition, clients, and other national shows. And you can increase
your recognition by calling up other talk shows and suggesting a
different angle of the topic you just covered. Also, while you're in
studio propose another segment with a totally new angle. The time to
pitch a segment is right then when everyone is happy with your
appearance. Try and get a committed date on the spot.
Harrow's clients, (rock star wives to voodoo priestesses to doctors and
millionaires), have appeared on Oprah, 60 Minutes, GMA, 20/20, Larry
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