What Is Tiscali Broadband?
The name for Tiscali Broadband comes from a village in Sardinia.
Tiscali Broadband is part of Tiscali Spa. Their headquarters are
located in Cagliari, Italy. Tiscali is a provider of broadband in most
of Europe, but they have the most subscribers in the UK. Tiscali is
currently fourth in the rank of largest ISPs in the UK.
Tiscali has broadband connections at 1Mbps, and 2Mbps. They also give
you a free connection and modem. Another perk is that they will allow
you to download as much content as you would like, as they have no
limit cap like some other ISPs.
The reputation of Tiscali as an ISP is not very good. The customer
service with Tiscali has suffered along with all the other ISPs who
lower their package costs to attract customers. Tiscali's call center,
which is located in India, is expensive, inefficient and downright
frustrating to use. They offer little real advice, and emailing Tiscali
does not seem to work, either. Tiscali sends automated responses that
do not solve your problem. People who don't believe that there are
problems with Tiscali customer support quickly find out that it is a
major problem. The email accounts at Tiscali are so loaded down with
spam that this creates downtime and connection speed issues.
With BT opening their Local Loop phone line network, other ISPs now
have the option to use their own equipment instead of BT's. This has
been good for the other ISPs, because they can provide ADSL service
cheaper and have a faster connection than in the past. This is how
Tiscali has been able to have such competitive prices. Tiscali has set
up their own line at each telephone exchange. The problems arise when a
number of local residents try to use this small line, which is split
among all of them. BT and the other services that continue to use their
equipment have the advantage of using larger lines that are connected
to the BT network. Tiscali's choice to set up their own equipment has a
result of subscribers finding their connection is slow and their
download speeds are also very limited. The speed of the connection for
Tiscali subscribers is directly related to how many other subscribers
are using the local Tiscali network. Tiscali plans to address this
issue in the future, but many customers have become frustrated with
Tiscali and moved to other broadband providers.
Tiscali has a Pay As You Go and unlimited dialup access that runs at
56kbps. Their service for this is currently cheaper than BT's. There is
also a package that includes a mid-band speed of either 150kbps or
256kbps. Tiscali offers email, web space, and exclusive downloads and
video channels with all their accounts, whether they are dialup or
broadband.
Tiscali offers good prices, which is why they are the fourth largest
broadband provider in the UK. Their top three packages are very similar
to BT's. They also manage to stay close to their competitors in terms
of speed and price.
The only thing that is considered reliable about Tiscali is that they
are one of the cheapest options for broadband service. However,
subscribers must put up with the poor reputation they have earned with
their bad customer service and speed problems.
