With VoIP technology entering the mainstream, it brings the
possibilities or huge profits for the companies that provide the
service. The current promise of cost savings is driving more and more
residential and business users to investigate this technology. But the
local telephone companies are not going to give up customers without a
fight.
There is a current mandate by the US federal government that all VoIP
providers offer E911 service. The initial blocking of this information
was with the public switched telephone network maintained by the major
telephone companies.
The next stumbling block is ‘naked DSL’ or DSL access without local
phone service. This service is rare, but without it a residence would
not be able to use VoIP as their primary phone service mechanism. You
see, DSL is running over your existing phone line provided by your
local telephone company. Drop your local phone service and you’ll
probably drop your broadband DSL access as well. (Cable broadband
access is a viable solution here and the increased cost in cable access
should be offset by the reduction on your monthly phone bill)
These are just two fronts in the battle over VoIP. Should companies be
compensated for the infrastructures they build? Should E911 service be
‘free’ and offered as a public service? What about the existing phone
service run into our homes? Who pays for those lines to be laid and
hooked into the public switched telephone network?
There really are no easy answers to the questions above. The phone
companies are not about to give up customers without a fight. They have
years and billions of dollars spent in building one of the most
reliable communications networks ‘currently’ known to us.
Is VoIP the next step in the evolving communications industry? How will
this play out with phone companies offering internet and TV services
and cable providers offering phone and internet service? The line is
being blurred and yet the technology pushes forward.
I don’t have the answers, only questions. I know how I’d like to see it
all play out, but alas, there is no Nirvana and no, it would seem we
all cannot get along. Not when there’s literally billions of dollars at
stake. There will be winners and losers as this war rages on, but it is
my hope that we, the end users, will, in the end, be better for it.
After all, we’ve been down this path many times before and it’s turned
out ok.
Remember the advent of the PC and where we’ve gone since then? Remember
the first bulky cellular phones vs. what’s available today? Yes, TV’s,
radios, computers, phones the list goes on. Technology advances will
continue to push us into new directions. I’m sure that in the end, VoIP
will be as commonplace as the home computer.
We can leverage this technology today in a cost effective manner. Like
any technology how you implement VoIP will make the difference. Whether
you’re a residential or business user, there can be an immediate
benefit. Check with your communications broker to find out if your
existing phone needs can be met cost effectively with VoIP.
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