IT network managers have to fight the "if it ain't broke don't fix it"
mindset to win resources. With computer networks, that mindset is
dangerously complacent. IT networks will keep pumping data until they
die or let in hackers. Here are some winning arguments against "if it
ain't broke…"
IT Network Maintenance: What Can Go Wrong
Now, let's drive the point home. Here are some concrete, easy-to-explain reasons to keep your network up-to-date:
- Power
supplies. Without redundant backups, your network is vulnerable to a
shutdown. The lost productivity will make extra equipment seem
inexpensive in comparison.
- Integrity. Faulty or contradictory
data can break older networks. Newer equipment has solved these
problems. Again, the potential cost of lost productivity makes newer
equipment a good value.
- Firewalls. Hackers can leak trade
secrets stolen from unprotected networks. Firewall software upgrades
are relatively inexpensive.
- VOIP. Organizations worldwide are
switching to VOIP--not just outside-line telephones but also
switchboard and teleconferencing. If your network is out-of-date, it
may fail when you eventually try this new technology.
- Speed.
Older platforms such as 10BASET will throttle your bandwidth. You can
now upgrade to a Terabit or more. Just think of the seconds, minutes,
hours, and days lost as staff wait for email to arrive and web pages to
load.
Final tip: show how cost-effective IT network
maintenance really is. Get a firm cost estimate from a vendor. Just
make sure your cost estimate is as competitive as it can be. You can
often get new equipment at half the cost of retail by buying
refurbished equipment.
Close your case for a better network with this wisdom: no matter what
you pay, keeping your network up-to-date is cheaper than the
consequences of letting it fall into disrepair.
IT Network Maintenance: Better Analogies
Don’t let your IT network's budget get lumped
with IT in general--or worse, operations in general. "If it ain't
broke, don't fix it" sometimes makes sense in IT or operations.
Upgrading workstations or desks can cost productivity, making it
self-defeating. You have to stress that IT networks are different from
workstations or desks.
- IT networks are harder to repair.
- IT
networks cannot be done without until fixed. You depend on them for
email, web, file transfers, and in some organizations, printing, fax
and telephone. If your network breaks you may be forced to rely on
hand-written letters.
- IT network improvements rarely lower
productivity on the front line. Instead, a faster, more reliable
network can improve front-line productivity.
Here are the analogies you should stress to counter "if it ain't broke":
- Plumbing:
IT networks will appear to function until they burst. The damage will
be more expensive than maintenance ever could have been. In the
meantime, you are losing productivity to all the little "leaks."
- Dams: If a poorly maintained IT network bursts, the eventual flood will harm overall productivity.
- War:
There is no such thing as "good enough" when you are in competition.
With an IT network, you're in a quiet arms race with hackers. You are
also competing with your business competitors in terms of productivity.
- Health:
Your IT network has to be in top physical condition. You can't make up
for bad habits with a week or two of "rejuvenation." Meanwhile, your
day-to-day performance will suffer.
- Cars: Don't wait for your IT network to conk out. Get a regular tune-up of up-to-date equipment.
